Post-Sales Support : Technical Support : Contact Us - Emerson Network Power Embedded Computing

Complete the remaining sections of this form to obtain technical support ONLY for products you HAVE ALREADY PURCHASED from Emerson Network Power - Embedded Computing Products. You may also contact us by phone at (608) 826-8006 (USA) or at 44-131-475-7070 (United Kingdom). Items in RED are requiired fields. An executed technical support maintenance agreement may be required to obtain support for certain products.

Your Contact Details

First Name* :

Last Name* :

Submitter ID :

Company and Division :

Mailing Address* :

Email* :

Phone Number* :

Project Name :

Select Request Type

Type of Technical Request :

Select Product

Software Products :

Hardware Products :

Version & Serial Numbers :

Serial Number(s) :

Required if requesting support on a Hardware Product.
Serial number information is printed on software media. For hardware products, it is printed on white rectangular 1D bar code or white square 2D bar code labels.

Software Version & Factory Hardware Configuration :

Required if requesting support on a Hardware Product.
Configuration information for hardware products is printed on white rectangular labels.

One line synopsis for inclusion in summaries :

Environment - machine, OS, target, libraries :

Full Description of the Problem :

Please specify all information relevant to your request. Include a detailed description for all problems.

For Problem Requests

Does the problem appear :

Consistent?
Intermittent?
Unknown

Can the problem be reproduced :

Yes
No

Have you isolated the problem to a minimal :

Yes
No

Are you using products that have been factory :

Yes
No

Non-Artesyn hardware/software :

Yes
No

Has other non-Artesyn hardware/software :

Yes
No

Error Screen Output :

Required for Problem/Bug reports
Please include a screen capture of any errors and/or sequence of events that precede the error.

How to Reproduce the Problem :

Describe Debug Work You Performed :

Any solution or workaround which has been found :

Urgency of Problem:

Embedded Computing Post-Sales Support Form

Embedded Computing
Post-Sales Support Form